Billing & Refund Policy
How sponsored listing billing works, what the free period covers, how to cancel, and when refunds are and are not available.
Last updated
This policy applies to paid sponsored listing subscriptions. Reading the directory is free and always will be; nothing else on Here's New is chargeable.
1. The free period
Every sponsored listing is published free for ten days from approval. No payment details are required to post, and no charge is made during this period. If you do nothing, the listing expires at the end of day ten and you are never billed.
2. Continuing a listing
To keep a listing visible beyond the free period you start a monthly subscription, processed by Stripe. The subscription renews automatically every 30 days until cancelled. Prices are shown before you confirm, and any price change is notified before it takes effect and applies only from the next renewal.
3. Cancelling
- You can cancel at any time from the Stripe billing portal linked in your sponsored listings manager.
- Cancellation stops future renewals. Your listing stays visible until the end of the period you have already paid for, then expires.
- There is no cancellation fee and no minimum term.
4. Refunds
Because every listing includes a ten-day free period before any payment is possible, subscription charges are generally non-refundable. The following exceptions apply and we honour them without argument.
- Billing errors
- Duplicate charges, charges after a confirmed cancellation, or charges to the wrong account are refunded in full. Contact support@heresnew.com within 30 days of the transaction.
- Extended service failure
- If your listing was not displayed for a substantial part of a paid period due to a fault on our side, we refund that period pro rata.
- Statutory rights
- Where consumer law in your jurisdiction grants a right of withdrawal or a cooling-off period, that right applies and overrides this policy.
Refunds are not available where a listing was removed for breaching our content standards or terms, or where you simply chose not to use the listing during a paid period.
5. Moderation and billing
Listings are moderated before publication. If a submission is rejected before any charge is made, no charge occurs. If an active paid listing is removed for a breach of our content standards, the subscription is cancelled and the remaining period is not refunded — the standards are published in our Terms and in the Editorial Policy and are applied consistently.
6. Payment processing and receipts
All payments are handled by Stripe. We do not receive or store your card details. Receipts are issued by Stripe to the email on your billing account, and full billing history is available in the Stripe billing portal.
7. Disputes
If something looks wrong on your bill, contact support@heresnew.com first — we would rather resolve it directly and quickly than through a chargeback. We aim to respond to billing enquiries within two working days.